orders & shipping

Most of what we sell is digital and delivered via email the moment you pay. If you do not recieve the email containing the download, check your spam folder first.

Download issues: Try an updated browser, clear your cache, or switch devices. If it's still not working, reach out with your order number and we'll figure it out.

Refunds: Digital products are non-refundable due to their instant-access nature. If you're genuinely unsatisfied, reach out within 5 days of purchase and we'll see what we can do.

Shipping costs are calculated at checkout on the DriveThruCards website, so there are no surprise fees popping up like a bad ex. When you place an order for something physical, our fulfillment partner DriveThruCards will send you a confirmation email first. Once your order ships, you'll get a second email with a tracking number. Give tracking about 48 hours to start working. We don't handle physical fulfillment directly, so for order status and tracking questions, DriveThruCards is your first stop.

Timelines: US orders typically ship within 3–5 business days and arrive within 1–3 weeks. During the holidays (November through January), add another week or two. If you haven't received the shipping notification email within that window, reach out and we'll look into it.

International Orders Allow 3–8 weeks depending on your country's postal service and customs. We ship to most international destinations, though there are some regions we can no longer reliably serve due to ongoing delivery issues (including Ukraine, Russia, Israel, and Palestine). We're sorry for that. If this policy affects you, try our digital options instead. All international orders ship DDU (Delivered Duty Unpaid). Import duties, taxes, and VAT at your destination are your responsibility.

Shipping Address Double-check it before you complete your order. We cannot reroute packages sent to the wrong place, and we really do want your things to reach you. Returns due to address errors are at your expense to reship.

If you believe your order is genuinely lost, contact us within 5 days of the estimated delivery date. But first: confirm your address was correct, check with your local post office, and verify what tracking says. If tracking shows delivered but nothing arrived, contact your carrier directly — they have more tools to investigate than we do, and we are unable to issue replacements when delivery is confirmed.

Delays caused by high order volume or postal chaos are outside our control. We wish they weren't.

If something arrives misprinted or physically damaged, email us within 5 days of delivery with your order number and photos showing the issue. We'll sort it. We cannot consider copies returned for other reasons.

All sales are final. Everything here is either printed specifically for you or delivered the moment you pay — so we can't take it back. But if something arrives wrong or won't download, we will make it right.

For any questions about your order, email us with your name and order number and we'll look into it. Please reach out within 5 days of receiving your order for any concerns.